Refund policy

RETURN AND REFUND POLICY

Last updated: May 4, 2026

Thank you for shopping with Nobody’s Laughing. We want the store experience to feel clear, fair, and not like a cursed customer-service maze.

MADE-TO-ORDER PRODUCTS

Our products are fulfilled through Printful, our print-on-demand fulfillment partner. This means each item is made specifically after an order is placed.

Because items are made to order, we generally do not accept returns or exchanges for wrong size, wrong color, ordering the wrong item, buyer’s remorse, or change of mind, unless required by law or approved by us in writing.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible so we can review the issue and make it right.

Please email eamonn@symphoriallc.com with:

Your order number

The email address used at checkout

A clear description of the issue

Clear photos showing the problem

A photo of the packaging, if relevant

Claims for damaged, defective, misprinted, or incorrect items must be submitted within 30 days of receiving the product.

If the issue qualifies, we may offer a replacement, reprint, refund, or other resolution. In many cases involving damaged or defective products, a return shipment may not be required.

LOST PACKAGES

If your package appears to be lost in transit, please contact us at eamonn@symphoriallc.com. Lost-package claims should be reported within 30 days of the estimated delivery date.

If tracking shows that a package was delivered but you did not receive it, please first check with the carrier, neighbors, household members, building staff, mailroom, or local delivery location.

We will do our best to help investigate, but we cannot guarantee replacement or refund for packages marked as delivered by the carrier.

INCORRECT ADDRESS OR RETURNED-TO-SENDER PACKAGES

Please make sure your shipping address is complete and correct before placing your order. Nobody’s Laughing is not responsible for delivery issues caused by incorrect, incomplete, or undeliverable addresses entered at checkout.

If an order is returned to the fulfillment facility because of an incorrect or undeliverable address, we may be able to arrange reshipment, but additional shipping charges may apply.

RETURN ADDRESS

Please do not mail returns to any general business, mailing, or contact address.

Returns must be requested through us first. If a return is approved, we will provide the correct return instructions and return address. Depending on the order, the return address may be a Printful return facility.

Items sent back without prior approval may not be accepted, tracked, refunded, or replaced.

RETURN CONDITION

If we approve a return, the item must generally be unworn, unused, unwashed, with tags if applicable, and in its original packaging unless we tell you otherwise.

REFUND TIMING

If a refund is approved, we will process it through the original payment method when possible. Please allow time for your bank, card provider, or payment processor to post the refund.

EXCHANGES

Because products are made to order, we generally do not offer exchanges for size, color, buyer preference, or change of mind. Please review product details and sizing information carefully before ordering.

QUESTIONS

For return or refund questions, contact us at eamonn@symphoriallc.com. Include your order number so we can help faster.